At Hallmark Business Connections, we’re all about making connections that count. Our Care solution is designed to help you, the customer service representatives, take your customer care strategy to a whole new level. This isn’t just about resolving issues over a call; it’s about forming real human c…

As an insurance provider, stepping beyond the conventional realm of transactional interactions with your clients is a solid first step in paving the way for a culture of exceptional customer service. The insurance customer experience trends of today emphasize a personalized approach, which is the co…

You can have the best products and plans in the world. But if your customers don’t feel a connection with your brand, they’ll leave. And they’ll leave even faster now that they’ve become more savvy online shoppers during the pandemic.

These three strategies will help you bring more empathy into insurance customer service and help clients feel better protected.

As we make our way through 2020s, our Artificial Intelligence (AI) and Business Intelligence (BI) dreams are turning into a reality. But are these technological advancements making brands appear less caring? Less real? Less human? Learn how can brands retain the human touch while still using AI and …

Few veterinary practices celebrate or recognize pet life events — birthdays, anniversaries and sorrowful occasions, for example. These are missed opportunities to do something incredibly touching for your clients. By celebrating the life events and milestones of pets, veterinary teams can increase c…

Isolation is pervasive in today’s climate, and brands have a moral imperative to talk about it, address it, and act with empathy as consumers try to find their way through this new world.

In the current climate, senior living residents are at more risk of experiencing social isolation and loneliness, which can have negative health outcomes. Learn 4 ways to forge stronger bonds through empathy.

With just a few tweaks to your customer experience processes, you can make a difference in people’s lives while simultaneously building brand reputation and loyalty. It all starts with equipping your employees with customer engagement tool kits.

Turning first-time buyers into lifelong customers can be a challenge. But one simple concept can help make it much, much easier. The secret? Empathy.