Article

Level Up Your Customer Experience—and Team Morale—with Care by Hallmark

Looking for a way to connect with your clients in an entirely unique way? What about empowering your customer service reps to make personal, memorable…
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Call Center Rep with Headphones Smiling at the Camera
Article

Without Customer Care, Your Customer ‘Service’ is Only Halfway Effective

When a consumer chooses your brand above all others, it’s a more meaningful action than you might think. Why? Because in today’s competitive marketplace, consumers are hard to please. According to a 2020 study from Shep Hyken, 96% of people said they would gladly switch loyalties between companies w…
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L female CSR in black sweater on phone talking to customer
Case Study

Increasing Customer and Employee Satisfaction with a Hallmark Card

How the Hallmark Customer Care Solution enhanced the customer experience for Evergy (formerly KCP&L), a case study.
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