It takes empathy, patience and adaptability—to name just a few traits—to be a top-notch customer service staff member. Despite what some people might believe, the customer service team is one of the most important divisions in your business. Good customer service builds customer loyalty and word-of-…

“Having personally been at Hallmark and experienced their creative studios, I am delighted to see their special talents are back for the fifth year to create a special touch for our members, partners and sponsors with a unique card, just for the CXPA,” says Diane Magers, CEO of CXPA. “This card is a…

Customer Service Week is a time to remind your customer service representatives that they play an integral role in the long-term success of your company.

As the business landscape changes, so does the way customer service is handled. That’s why these leaders are nothing short of amazing in their abilities to create, challenge and adapt.