Article | Customer Experience

Greeting Cards Create Genuine Connections with Hispanic Customers and Employees

Daryl Forkell
Genuine Connections with Hispanic Customers and Employees ARTICLE HERO IMAGE 2024
Genuine Connections with Hispanic Customers and Employees ARTICLE HERO IMAGE 2024

You probably already know that creating a connection with your Hispanic employees and customers requires more than translating a few words into Spanish … quite a bit more, actually. Businesses that are thriving in today’s diverse multicultural landscape know that their Hispanic clients and team members come from very diverse cultural backgrounds with traditions that are celebrated from generation to generation. By getting to know your customers and team members and acknowledging the cultural nuances that are important to them, you’ll be showing them that they matter to you and your business.

Strengthening the relationships you have with multicultural customers and employees is exactly what Hallmark Business Connections had in mind when creating the brand-new Hallmark Vida product line. Full of bold colors and iconic imagery paired with warm editorial, these greetings celebrate the vibrancy and spirit that make Hispanic culture shine. The Hispanic culture is rich in history and tradition, and the Hallmark Vida card line uniquely captures these elements in a beautiful collection of greeting cards that will help you stay connected in meaningful and genuine ways.

Getting to Know Your Hispanic Customers and Employees

When it comes to delivering authentic messages, it’s important to remember that the term ‘Hispanic’ doesn’t refer to a race, but rather a range of cultural backgrounds and languages. It is a classification that includes a wide variety of cultures, generational norms and even language nuances ranging from Spanish to English and even to Spanglish. This is why it’s so important for you to truly get to know the individuals you work with so that you’ll be able to connect with them in a way that matters to them.

The Hispanic landscape in the United States is continuously evolving and growing, and as businesses reach out to this demographic, it is important to remember that authenticity is the key factor in building and maintaining relationships. Your Hispanic customers and employees want cultural relevance and inclusion—and when you make a plan to build them up and remind them how important they are to you throughout the year, you’ll see their loyalty and trust in you increase.

It’s smart to connect with this growing demographic, and here’s why. The Hispanic population in the United States recently reached more than 63 million, and among those millions of people, there are countless traditions and customs. As a business, it’s important to know how to authentically connect with your customers and employees to let them know you care about their well-being, and that means reaching out in ways that resonate with them personally. Heartfelt greeting cards sent at the perfect time can make a lasting impression that will keep customers coming back to you and keep employees loyal to your business.

Capturing the essence and warmth of Hispanic culture, the Hallmark Vida greeting card line features caring messages for a wide variety of occasions. It’s always fun to find a colorful envelope with a greeting card in the mailbox, and when clients and customers open a Hallmark Vida card and read the warmhearted words inside, they’ll feel even more connected to your business.

Important Days to Recognize

Many of the days we observe on the calendar coincide with those of your Spanish-speaking customers and team members, but it is even more special when you are able to share a Hallmark Vida greeting card en español for those whose first language is Spanish. Be sure to acknowledge important events like Cumpleaños (birthday), Nuevo/a Bebé (new baby), Casa Nueva (new home), Gracias (thank you) and more with greeting cards from the Hallmark Vida card line to reach customers and employees with authentic, heartfelt messages. And don’t forget holidays like Navidad (Christmas) and Acción de Gracias (Thanksgiving) which are great opportunities to share your gratitude for their loyalty and hard work throughout the year. During the holidays, be sure to let your cultural awareness shine by remembering days that are especially important in the Hispanic community like Día de los Tres Reyes (Three Kings Day), traditionally celebrated on January 6 to honor the Three Wise Men and their journey to see Baby Jesus.

Other days you may want to remember include:

Año nuevo (New Year) – Wish your Spanish-speaking clients and employees a happy new year with a Felices Fiestas card that wishes them happy holidays from Christmas all the way through the new year.

Semana Santa (Holy week) – The week before Easter, this is an important holiday in predominantly Catholic countries. Stay connected by sending Easter greeting cards and add a personal message wishing them a beautiful springtime, too.

National Hispanic Heritage Month takes place from September 15 to October 15 and honors the contributions of Hispanic and Latino Americans. It’s a great time to reach out and remind those who are important to your business how much they mean. A pretty Just Because greeting is a good way to let them know you’re thinking of them, and you can add your own message to personalize it even more.

Client and Employee Birthdays – On their special day, remind them how much they mean to your business. From balloons to confetti, Hallmark Business Connections has the perfect Birthday card for everyone on your list.

Anniversaries – Whether it’s a wedding anniversary or they’re celebrating another year with your company, recognizing these special days every year is a great way to build strong relationships. A vibrant exclamation-filled greeting is a great way to share your excitement for hitting this milestone.

However you decide to reach out to your Hispanic customers and employees, it’s important to realize that there are cultural nuances that are key to building authentic, lasting connections. The great news is that Hallmark Business Connections has done the work for you with its newest Hallmark Vida greeting card collection! It’s filled with all the warmth, heartfelt sentiment and cultural nuances you would expect to see in a Hispanic card line from Hallmark, and with plenty of sentiment options, you’ll be able to send the greetings in this collection to everyone on your list.

Want to learn more about the power Hallmark cards can have for your business? Read this case study.